Terms Of Service

TERMS OF ACCEPTANCE & SERVICE AGREEMENT

​By accepting this estimate, approving a work order, or authorizing services, you (“Client”) agree to be bound by the following terms and conditions:

​1. Estimate Guarantee & Price Protection

​No Hidden Fees: We honor our initial estimate—you will never receive a final bill that differs from the agreed-upon price without your prior knowledge.

​Pre-Job Scope Adjustments: If we discover prior to starting work that additional labor, equipment, or materials are necessary, we will bring this to your attention immediately and obtain your approval on an updated estimate before beginning any work.

​Mid-Job Client Additions: Once a job has started, the agreed-upon price will never change or increase unless you, the Client, request additional tasks, services, or scope modifications. Any price adjustments for added work will always be presented to you and require your approval before we proceed.

​Unreachable Clients & Discretionary Job Cancellation: If upon arrival or during service we discover that the scope of work requires additional labor, materials, equipment, or process modifications beyond the initial estimate, and we are unable to reach or obtain firm authorization from the Client, we reserve the right, at our sole discretion, to cancel, pause, or reschedule the job without liability, penalty, or claim for damages.

​2. Scheduling, Arrival Windows & Force Majeure Delays

​Estimated Times & Flexible Scheduling: All arrival times, start times, and project duration estimates are provided as non-binding estimates only. Field service completion times naturally vary. We will make reasonable efforts to communicate schedule shifts, but we are not bound by rigid arrival windows unless explicitly agreed upon in writing.

​Unforeseen Delays & Broad Force Majeure: We reserve the right to delay, postpone, reschedule, or temporarily halt services without penalty, liability, or cancellation charges due to adverse weather conditions (including rain, wind, high humidity, freezing temperatures, or storm warnings), vehicle or equipment breakdowns, supply chain delays, material shortages, labor disruptions, or any other unforeseen events beyond our reasonable control.

​Extension of Deadlines & Quality Control: For services requiring specific environmental conditions, we reserve the absolute right to extend project timelines as necessary to ensure technical compliance and service quality. We shall not be held liable for any damages, penalties, temporary accommodation expenses, or secondary costs claimed by the Client as a result of weather-related or operational scheduling delays.

​3. Warranty Policies, Line-Item Express Warranties & Pre-Existing Conditions

​Individual Service Warranties: Warranties are service-specific and are provided solely if explicitly stated in writing within the specific line-item service description on your estimate or invoice.

​Absence of Stated Warranty: If no written warranty is explicitly listed on the individual service description, the service is provided on an "as-is" basis without any express or implied warranties of any kind.

​Custom Warranty Requests: If you would like to request or purchase a warranty for a service where one is not currently included, please inform your representative prior to accepting the estimate. Warranty additions are subject to availability and may adjust project pricing.

​Declined Technical Recommendations & Pre-Existing Defects: If our pre-inspection or evaluation identifies any pre-existing site issues or substrate defects—including, but not limited to, failed prior sealers, efflorescence, subsurface moisture, staining, cracking, structural decay, rust, or compromised materials—and the Client declines our recommendation to strip, treat, repair, or properly remediate these underlying conditions prior to service, all warranties (written or implied) are rendered strictly null and void.

​Voiding of Workmanship Claims: We accept no liability, financial responsibility, or warranty claims for material failure, peeling, delamination, discoloration, or premature deterioration resulting from application over un-remediated pre-existing conditions or the Client's refusal to follow our recommended scope of work across any trade or service.

​4. Service-Specific & Line-Item Disclaimers

​Incorporation of Line-Item Disclaimers: Any specific disclaimers, warnings, operational notes, or process limitations included within individual service descriptions or line items on any estimate, proposal, or invoice are fully incorporated into this agreement and apply in full force alongside these general terms.

​5. Site Access, Essential Utilities & Well Water / Pressure Disclaimers

​Access to Work Area: Client agrees to provide clear, uninterrupted access to the job site, including unlocked gates, cleared driveways, and open work zones during scheduled service windows.

​Supply of Utilities: Client agrees to supply functioning, continuous outdoor water (spigots with adequate flow pressure) and electrical outlets at no cost to us. Any delays, equipment stoppages, or extra crew labor caused by restricted site access or unavailable/non-functioning water or electrical utilities will be billed as an additional downtime charge.

​Well Water Systems, Pressure Drop & Equipment Exclusions: Client acknowledges that routine filling of supply tanks or standard equipment operation requires continuous water draw. Client assumes full responsibility for ensuring their water supply, well system, well pump, pressure tank, and filtration infrastructure are in good working condition. We are not liable or financially responsible for pre-existing well pump failures, loss of water pressure, dry well conditions, burned-out well pump motors, tripped pressure switches, or plumbing issues occurring during or after standard water draw.

​6. HOA/COA Approvals & Property Line Authorizations

​HOA/COA Compliance & Permits: Client warrants that they have obtained all required approvals, permits, and permissions from Homeowners Associations (HOA), Condominium Associations (COA), or local authorities prior to service start. Client agrees to pay and hold us harmless for any HOA fines, stop-work delays, or association disputes.

​Property Line Boundaries: Client warrants that all requested work areas fall strictly within Client’s legal property lines or that explicit written authorization from adjoining property owners has been secured.

​7. Media & Photography Authorization

​Project Documentation & Promotional Use: Client grants us permission to take photographs and audio/video recordings of the work site before, during, and after service completion. Client agrees that these images and videos may be used for quality control, record-keeping, training, and promotional/marketing materials (including website and social media portfolios). We agree not to publish explicit personal identification, such as street numbers or license plate numbers, without written consent.

​8. Recording & Communication Consent

​Consent to Record: Client agrees that any and all communications (including telephone calls, video calls, emails, text messages, and written notices) may be recorded, saved, and monitored for quality assurance, training, and record-keeping purposes.

​Evidentiary Use: Client expressly consents to the introduction and use of any such recorded communications as admissible evidence in any court of law, arbitration, or legal proceeding.

​9. Non-Refundable Deposits

​Deposit Policy: All required deposits are strictly non-refundable, as these funds are immediately allocated toward purchasing project materials, securing required labor, reserving equipment, and locking in project scheduling.

​10. Chemical Usage, Fumes & Health/Safety Acknowledgements

​Chemical Exposure & Fume Notice: The performance of services across our various trades may require the application of commercial chemicals, cleaning agents, solvents, resins, and compounds—including, but not limited to, chlorine, sodium hypochlorite, epoxy resins, xylene, acetone, sealers, acid washes, strippers, and related materials. Client acknowledges that these products naturally emit strong odors, vapors, and fumes during application, off-gassing, and curing periods.

​Client Responsibility & Area Control: Client acknowledges and agrees to follow all verbal or written safety instructions regarding proper ventilation, temporary area evacuation, and cure times. Client assumes full responsibility for restricting occupants, family members, pets, employees, and third parties from remaining in or entering unventilated or treated areas while fumes, odors, or wet applications persist.

​Broad Limitation of Chemical Liability: We shall not be held liable under any circumstances for any discomfort, odor complaints, physical discomfort, allergic reactions, or respiratory sensitivity resulting from chemical fumes, vapors, or off-gassing when products are applied in accordance with standard industry practices.

​11. Property Damage, Right to Cure & Job-Site Preparation

​Right to Cure & Repair: In the event accidental property damage occurs during the performance of services, Client agrees to provide us with prompt written notice and the exclusive right and first opportunity to repair, replace, or remedy the damage.

​Reasonable Timeline & Temporary Measures: Client agrees to allow a reasonable timeframe for repairs, accommodating standard scheduling, contractor availability, and third-party material lead times (including, but not limited to, custom manufacturing, special orders, or backordered items). Where immediate permanent replacement is delayed due to lead times, we reserve the right to implement safe, weather-resistant temporary measures until permanent repairs can be completed.

​Client Site Preparation & Belongings Removal: Client is strictly responsible for clearing all personal property, outdoor furniture, potted plants, decor, equipment, vehicles, and moveable items from the immediate work zone prior to our arrival. We shall not be liable for any damage, chemical overspray, chemical reactions, spotting, or breakage to any items or vegetation left in, adjacent to, or near the work area.

​Vehicles & Parking: All vehicles, trailers, boats, and personal equipment must be parked at a safe distance away from active service areas. We accept no liability for chemical spots, water spots, detailing costs, paint finish issues, or damage to vehicles parked near active work zones.

​Immobile Objects, Liquid Flow & Substrate Bonding: During liquid application services—including, but not limited to, coatings, sealers, floor systems, or chemical washes—products naturally flow and seep around un-moved objects, drain pans, stationary equipment, or base fixtures. Client acknowledges that application materials may adhere to or permanently bond ("glue") un-moved items to the underlying substrate. We accept no responsibility or financial liability for items bonded, sealed in place, or damaged as a result of remaining in the work zone during application.

​Substrate Deficiencies, Material Defects & Improper Prior Applications: Exterior and interior surface materials, paints, coatings, building substrates, and fixtures are expected to withstand standard commercial cleaning, chemical washes, and service applications. We are not liable or responsible for damage, discoloration, bleaching, spotting, oxidation, chalking, peeling, or finish failure caused by:

​Pre-existing manufacturing flaws, formula defects, or chemical sensitivities in third-party products or surface materials (including, but not limited to, defective paint lines, improper tinting formulas, or reactive surface finishes);

​Improper prior application or installation of materials by previous contractors, builders, or property owners (including, but not limited to, interior-grade materials applied to exterior surfaces, unprimed substrates, improperly thinned products, or un-cured coatings);

​Pre-existing physical, organic, chemical, or environmental degradation of surface coatings or structures prior to our service.

​Concealed Seals, Pre-Existing Water Intrusion & Metal Oxidation: We are not responsible for interior water intrusion, drywall dampness, or hidden leaks resulting from pre-existing compromised window seals, degraded door thresholds, failed caulking, unsealed stucco cracks, or missing weatherstripping. Furthermore, we accept no liability for natural chemical oxidation or surface tarnishing on pre-oxidized metals, aluminum fixtures, anodized tracks, brass, or light fixtures exposed to standard cleaning chemicals.

​Outdoor Electronics, Cameras, Doorbells & Sensitive Fixtures: As a standard operating protocol, our crews will actively bypass and skip washing, spraying, or working directly around outdoor electronic equipment—including, but not limited to, security cameras, smart doorbells (e.g., Ring), outdoor televisions, sound systems, automated keypads, and exterior electrical outlets. If the Client explicitly requests or directs us to wash, treat, or work around areas containing outdoor electronics, Client assumes all risk, and we shall not be held liable or financially responsible under any circumstances for water damage, short circuits, electrical failure, or malfunctioning of any such devices.

​Glass, Double-Pane Seals & Hard Water Etching: Standard washing removes organic growth and dirt but will not remove pre-existing mineral glass etching, hard water deposits, or acid staining. We are not liable for pre-existing double-pane window seal failures (internal fogging) or thermal stress cracks revealed after washing.

​